Hello Kettle? This is Pot... You're black!
When I read comments by Acer president Gianfranco Lanci stating that the PC industry is 'disappointed' with Vista I openly scoffed.
I have worked with Vista since about November 2005. Given how long partner organisations - including OEMs - had access to prerelease code before it shipped I was pretty disappointed with the availability of drivers and supporting applications when Vista shipped.
In fact around about launch time I was one of the group of MVPs and bloggers that received an Acer Ferrari to test Vista on. A beautiful 64-bit laptop. One of issues I have with that device is that the driver support is crap and the all the supporting applications (such as the Voice Call Manager) are 32-bit. Hey Acer - is your software mature? Get your own house in order before attacking other.
In truth I think much of the onus for Vista's initial luke warm reception lies with the hardware vendors. There has been quite poor support for existing models - I point to the likes of the Motion's still absent driver for the SD card reader on the LS800 (hello? it has been 7 months since you guys updated your KB article?!?!) and the madness of vendors like Creative charging for Vista driver. The cynic in me thinks that most vendors are more interested in trying to get you to buy new hardware than in supporting the user base they have. I think this is short sighted and basically sends your customer out to market again with a negative impression of your products.